Q: How does Eviction Help Illinois work?
1. Call the Eviction Help Illinois hotline at (855)-631-0811.
2. Visit the website: evictionhelpillinois.org
3. Text “Eviction Help” for screening and intake!
• English: 1-844-938-4280 (1-844-9EVICT-0)
• Spanish: 1-844-938-4289 (1-844-9EVICT-9)
Answer a few simple questions needed to review your housing issue and get started. A legal aid professional will evaluate your eligibility. They will get in touch with you about potential next steps.
Q: What services are available through the Eviction Help Illinois?
• Housing and eviction information,
• Document review and preparation,
• Legal consultation and advice,
• Referrals to available mediation or rental assistance programs, and
• Direct referrals to a network of legal aid and pro bono attorneys. They can represent you in court.
Q: Am I eligible for help?
• Eviction Help Illinois online portal,
• Telephone hotline, or
• Text hotline.
If you are not eligible for the program, we will help you with your next steps. This includes referrals to other resources.
The program is available to all low-income residents of Illinois. You do not need to have a case in court to receive services.
For people who are not U.S citizens or are ESL, please contact our telephone hotline: (855)-631-0811. We’ll decide if you’re eligibility and what your legal needs are. Spanish translation is available.
Q: How long will the process take?
• Call the Eviction Help Illinois hotline at (855)-631-0811
• Visit the website: evictionhelpillinois.org
• Text “Eviction Help” for screening and intake (coming soon):
◦ English: 1-844-938-4280 (1-844-9EVICT-0)
◦ Spanish: 1-844-938-4289 (1-844-9EVICT-9)
Q: Am I protected by the eviction moratorium?
The Covid-19 pandemic is a big challenge for housing in Illinois. The economic hardship created by the pandemic led to:
• Increased unemployment, and
• Increase in Illinois residents unable to keep up with their cost of living.
Low- and middle-income families who rent their homes could become homeless. The threat of losing your housing can be scary. Eviction Help Illinois is here to help each step of the way.
Find more information on housing law at Illinois Legal Aid Online.
Q: How much does this cost?
Q: How can I learn more about the Illinois Housing and Eviction laws?
General Eviction Help Illinois FAQSQ: Can a landlord legally change the locks on a rental property without taking the tenant to court?
Q: Does a landlord have to give a tenant any type of notice before filing an eviction case?
Q: Can a tenant be evicted right now for not paying rent?
Q: How do I know if someone is a Covered Person protected by the moratorium?
• Must have earned no more than $99K in annual income for Calendar Year 2020 (or no more than $198K if filing a joint return); OR was not required to report any income in 2019 to the IRS; or 3) received a CARES Act cash benefit;
• Must be unable to make a full rent payment due to a COVID-19-related hardship, like losing a job or hours at work or having to take time off to care for a sick relative;
• Must be trying to make full rent payments; AND
• Must be at risk of homelessness.
Q: How can a landlord tell if the tenant is a Covered Person?
Q: Can a landlord still evict a tenant who is current in rent?
Q: How will I know when I have to go to court?
Q: What is mediation?
Q: What if, after mediation, the landlord and the tenant can't come to an agreement?
Q: How long will the moratorium last?
Q: What rental assistance is available?